1. Order Cancellation

• Orders can be cancelled within 24 hours of placing the order.

• Once shipped, orders cannot be cancelled.

To cancel, email: hello@eternaspark.com

2. Return Eligibility

You may request a return within 7 days of delivery if:

• Item is unused and unwashed

• Original tags are intact

• Product is in original packaging

3. Non-Returnable Items

• Innerwear

• Clearance sale items

• Customized products

4. Refund Process

• Once approved, refunds will be processed within 5–7 business days

• Refund will be credited to the original payment method

Shipping charges (if applicable) are non-refundable.